At Maitland Street Medical Centre, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We understand the importance of maintaining the confidentiality and security of your health information and are committed to ensuring your personal information is managed responsibly.
What Information Do We Collect?
To provide you with healthcare services, we may collect information including:
- Name, address and contact details
- Date of birth
- Medicare and health fund information
- Medical history and family history
- Current medications and treatments
- Referral and specialist information
- Employment-related health information where applicable
Why Do We Collect Your Information?
We collect personal information to:
- Provide medical care and treatment
- Maintain accurate health records
- Arrange referrals and specialist care
- Process Medicare and billing claims
- Contact you regarding appointments, recalls and reminders
- Meet our legal and professional obligations
How Is Your Information Protected?
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Your information may be stored electronically and/or in paper records and is only accessed by authorised staff involved in your care.
Who May Access Your Information?
Your information may be shared with:
- Medical practitioners and healthcare professionals involved in your care
- Pathology and diagnostic providers
- Specialists and allied health professionals
- Government agencies where required by law
- Employers or insurers where authorised and relevant to workplace health assessments
Your information will not be sold or disclosed without your consent unless required or permitted by law.
Accessing Your Health Information
You may request access to your health records or request corrections to your personal information by contacting the practice.
Identity verification may be required before records are released.
Complaints and Concerns
If you have concerns about how your personal information has been handled, please contact our Practice Manager.
We will investigate your concerns and work to resolve them promptly and confidentially.
Contact Us
Maitland Street Medical Centre
📍 139 Maitland Street, Narrabri NSW 2390
📞 (02) 9059 0711
✉️ reception@maitlandstreetmedicalcentre.com.au
Full Privacy Policy
A full copy of our Privacy Policy is available upon request from reception.